Schneider Packaging Equipment has created a Virtual Private Network (VPN) to ensure quicker diagnostic and troubleshooting options for its customers.
The VPN enables users to contact the firm's service support team over a secure connection, eliminating the possibility of security breaches or network crashes, said the US-based company.
The system allows for faster solutions to technical problems and system adjustments, improved operating efficiency, and the ability to change/back up/or store programs, new recipes and updates quicker.
Once work is completed, the customer disconnects from the network and the machine can resume operations.
Schneider manufactures robotic palletising, case and tray packers, specialty cartoning systems and integrated packaging solutions for the food and beverage industry.